Feature Overview
- A list of orders created by customers who redeemed their loyalty rewards
- Keep track of individual orders, print protocols, move orders across different stages (New order - Dispatched - Pickup ready - Finished)
- Managed from the TRIFFT Loyalty Cloud
Introduction
Gain full control over your incoming orders (redeemed rewards) and oversee the order fulfillment process.
The orders can be found under CRM section of the main menu. They appear here once a customer creates a new order. To view its details, click the pencil icon.
Order fulfillment stages
You can easily view the order details (ordered item, customer details, delivery address, PIN) as well as move the order across 4 fulfillment stages:
- New order
- Dispatched
- Pickup ready
- Finished
There's also a handover protocol ready for printing/download.
From the detail screen, you can view customer details by clicking the
icon or contact the customer by clicking the
icon.
